We are sorry but at this current time we do not offer a telephone order/payment service.
We do not offer a refill service as it would be dangerous for your glass to be reheated at candle burning temperatures for a second time round. Glass becomes weaker when it is heated to very high temperatures and we would not want to put our customers at risk by reusing the glass as a candle container.
Please contact firstname.lastname@example.org within 24 hours of ordering the product/s you wish to cancel and we will process your cancellation.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Please email email@example.com with photographic evidence if you become aware of any issues.
We offer a free Royal Mail 2nd Class Standard (3-5 working days) delivery service across all UK postcodes on orders of £40 or more. Otherwise, we charge a flat rate of £3.20 for all orders under £40.
Alternatively, you can purchase a faster delivery with a Royal Mail Signed for 1st Class service (2-3 working days) for £4.85.
Yes - we offer a Royal Mail International Standard service to all countries listed below. Please contact us for gift box shipping to countries outside of the UK.
Europe - £13 (up to 2kg)
Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, Vatican City
World Zone 1- £23.30 (up to 2kg)
Generally covers countries in North America (excluding the USA), South America, Africa, the Middle East, the Far East and South East Asia.
World Zone 2 - £28.55 (up to 2kg)
Australia, Belau, British Indian Ocean Territory, Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Cocos Islands, Cook Island, Coral Sea Island, Fiji, French Polynesia, French South Antarctic Territory, Keeling, Kiribati, Macao, Nauru Island, New Caledonia, New Zealand, New Zealand Antarctic Territory, Niue Island, Norfolk Island, Norwegian Antarctic Territory, Papua New Guinea, People's Democratic Republic of Laos, Pitcairn Island, Republic of Singapore, Solomon Islands, Tahiti, Tokelau Islands, Tonga, Tuvalu, US Samoa, Western Samoa
World Zone 3 - £30.45 (up to 2kg)
This zone covers the USA
Possibly. Please note that all shipments outside of the UK may be subject to import duty/tax/VAT.
Additional charges must be paid by the receiver and we will not be held responsible for these payments. Please take this into consideration if you are sending your purchase to anywhere outside of the UK. We advise you to check your country's national guidance for estimated import duty/tax/VAT rates before purchasing.
United Kingdom - Royal Mail 2nd Class Standard (3-5 working days).
Royal Mail 1st Class Signed For (2-3 working days).
Europe -Please allow UPS Standard delivery times of up to 10 working days.
International - Please allow UPS Expedited delivery times of up to 14 working days.
You will be notified via email if there are unforeseen delays with your order in regards to it being dispatched. Due to COVID-19, please be aware that there may also be delays with our couriers.
In order for a refund to be processed, we will need your item sent back to us. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Claims for faulty items made after 14 days have elapsed will be processed at our discretion. Items with a reported defect deemed to be as a result of misuse of the product will not be classed as faulty.
Once a return of item has been agreed, all products must be securely packaged when returning and will only be refunded if in a re-sellable condition. Items returned to us that arrive damaged will not be credited as we cannot accept responsibility for goods damaged in transit.
We recommend that you return items via registered mail so that you have proof of dispatch in case the item is lost. Customers are responsible for return postage unless otherwise stated during contact with us.
We will notify you once we have received and inspected your item/s and then let you know if the refund was approved. If approved, your refund will be made to your original payment method within 10 working days. Please remember it can take some time for your bank or credit card company to process and post the refund.