Please email admin@olivineandruby.com for any enquiries. We'd be happy to hear from you!

We are sorry but at this current time we do not offer a telephone order/payment service.

We do not offer a refill service as it would be dangerous for your glass to be reheated at candle burning temperatures for a second time round. Glass becomes weaker when it is heated to very high temperatures and we would not want to put our customers at risk by reusing the glass as a candle container.

Please contact admin@olivineandruby.com within 24 hours of ordering the product/s you wish to cancel and we will process your cancellation.

We offer a free Royal Mail 2nd Class Standard (3-5 working days) delivery service across all UK postcodes on orders of £40 or more. Otherwise, we charge a flat rate of £3.20 for all orders under £40.

Alternatively, you can purchase a faster delivery with a Royal Mail Signed for 1st Class service (2-3 working days) for £4.85.

Yes - we offer a Royal Mail International Standard service to all countries listed below. Please contact us for gift box shipping to countries outside of the UK.

Europe - £13 (up to 2kg)

Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, Vatican City

World Zone 1 - £23.30 (up to 2kg)

Generally covers countries in North America (excluding the USA), South America, Africa, the Middle East, the Far East and South East Asia.

World Zone 2 - £28.55 (up to 2kg) 

Australia, Belau, British Indian Ocean Territory, Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Cocos Islands, Cook Island, Coral Sea Island, Fiji, French Polynesia, French South Antarctic Territory, Keeling, Kiribati, Macao, Nauru Island, New Caledonia, New Zealand, New Zealand Antarctic Territory, Niue Island, Norfolk Island, Norwegian Antarctic Territory, Papua New Guinea, People's Democratic Republic of Laos, Pitcairn Island, Republic of Singapore, Solomon Islands, Tahiti, Tokelau Islands, Tonga, Tuvalu, US Samoa, Western Samoa

World Zone 3 - £30.45 (up to 2kg)

This zone covers the USA

Possibly. Please note that all shipments outside of the UK may be subject to import duty/tax/VAT.

Additional charges must be paid by the receiver and we will not be held responsible for these payments. Please take this into consideration if you are sending your purchase to anywhere outside of the UK. We advise you to check your country's national guidance for estimated import duty/tax/VAT rates before purchasing.

Please contact admin@olivineandruby.com for any refund or return enquiries before you begin the returns process.

In order for a refund to be processed, we will need your item sent back to us. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Claims for faulty items made after 14 days have elapsed will be processed at our discretion. Items with a reported defect deemed to be as a result of misuse of the product will not be classed as faulty.

Once a return of item has been agreed, all products must be securely packaged when returning and will only be refunded if in a re-sellable condition. Items returned to us that arrive damaged will not be credited as we cannot accept responsibility for goods damaged in transit.

We recommend that you return items via registered mail so that you have proof of dispatch in case the item is lost. Customers are responsible for return postage unless otherwise stated during contact with us.